Last updated: May 19, 2023

Return and Refund Policy

Thank you for shopping at LilaandLin.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LilaandLin, the Art of Living Ltd., Room 1007, 10/F, Sterling Centre, No. 11, Cheung Yue Street, Lai Chi Kok, Kowloon Hong Long
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to LilaandLin, accessible from https:www.lilaandlin.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns
The following Goods cannot be returned:

We do not offer refunds for our customized items. Unless we send the wrong products or the products arrive damaged, (during these cases the clients can contact us and we will find a solution for them), this policy applies to all of our customized products (about 95% of our products are customized). For our regular and non-customized products, we can accept returns if the clients pay for their own shipping. They must contact us within 3 days upon receiving the products.

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: LilaandLin, the Art of Living Ltd., Room 1007, 10/F, Sterling Centre, No. 11, Cheung Yue Street, Lai Chi Kok, Kowloon Hong Long
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: info@lilaandlin.com

​